This guide uses the official IT-Wallet app name and SPID authentication, verified from government sources.
Italy
2 minutes
easy
N/A - Emergency Revocation
What You Need
- ✓Access to government portal or another device
- ✓Your government account login credentials
Step-by-Step Instructions for Italy
From another device, visit your national IT-Wallet portal
Log in with government credentials (not lost phone)
Navigate to \'My Credentials\' or \'Manage Wallet\'
Select credential to revoke (or \'Revoke All\')
Confirm revocation (credential becomes invalid immediately)
Report phone theft to police if applicable
Get new phone, download IT-Wallet
Re-verify identity
Re-issue credentials (free and instant)
Troubleshooting
⚠️Common Issues & Solutions
If can\'t access portal: Call government helpline for phone-based revocation
If credentials still active: Wait 5 minutes for network propagation
If can\'t re-issue: Visit government office in person with backup ID
If emergency: Some countries offer SMS-based revocation
Italy-specific help: If issues persist, contact IT-Wallet support via https://www.agid.gov.it/
Benefits
Need Help with Other Credentials?
See all available guides for IT-Wallet in Italy.