Which EUDI Wallet is best for accessing government services?

Belgium's MyGov.be leads for government services with live integration since May 2024 and the trusted itsme platform used by 7 million citizens. France's France Identité follows with FranceConnect powering all government access for over 5 million users. Poland's mObywatel has the largest government services user base at 20 million citizens actively using it for official documents.

What government services can I access with an EUDI Wallet?

EUDI Wallets enable access to a wide range of government services including tax filing, social security benefits, building permits, business license applications, vehicle registration, voter registration, and pension management. Belgium and France already offer many of these services through their live wallets, while Poland's mObywatel focuses on government document storage and verification.

Can I use my EUDI Wallet for government services in another EU country?

Yes. Under eIDAS 2.0, all EU member states must accept EUDI Wallets issued by other member states for accessing public services. This means a Belgian citizen can use MyGov.be to access government services in Germany or France, and vice versa. This cross-border government service access is one of the most transformative features of the EUDI Wallet ecosystem.

Will EUDI Wallets replace national ID cards for government services?

EUDI Wallets complement rather than replace physical ID cards, though in many scenarios the wallet will be sufficient. For in-person government services, the wallet provides faster verification than physical documents. For online services, the wallet replaces the need to upload scanned documents or visit offices in person. Countries like Poland already legally accept the mObywatel digital ID as equivalent to a physical card.

Best EUDI Wallet for Government Services

Best EUDI Wallet for Government Services: expert analysis of e-government integration, document digitization, cross-border public service access, and citizen adoption rates.

Top Recommendations

#1: Belgium

5/100Best Pick

App: MyGov.be

Live integration with government services since May 2024

#2: France

5/100

App: France Identité

FranceConnect powers all government access for 5M users

#3: Poland

4/100

App: mObywatel 3.0

20M citizens using mObywatel for government documents

#4: Netherlands

4/100

App: NL-wallet

DigiD proven for government access, Logius development

Key Features

Tax Filing

Digital tax return filing and verification

Benefits

Social security and unemployment benefits access

Permits

Building permits, business licenses, vehicle registration

Voting

Voter registration and election participation

Why Government Services Are the Foundation

Government services represent the foundational use case for EUDI Wallets. Before citizens trust a digital identity wallet for banking, healthcare, or private sector interactions, they need to see it working reliably for government services. Government adoption also creates the critical mass of wallet users that makes private sector integration economically viable.

The countries that lead in government service integration share a common pattern: they built their EUDI Wallets as an evolution of existing e-government platforms rather than starting from scratch. Belgium extended itsme and the eID card system, France extended FranceConnect, and Poland extended mObywatel. This evolutionary approach used existing citizen trust and infrastructure investments.

Cross-border government service access is one of the most transformative promises of the EUDI Wallet. Currently, an EU citizen moving to another country faces weeks of bureaucratic processes to register, access services, and establish their identity. With EUDI Wallets, this process can be reduced to minutes, as the new country's government systems can instantly verify the citizen's identity and credentials from their home country.

How We Evaluated Government Readiness

Our evaluation focuses on four criteria: breadth of integrated government services, citizen adoption rate, cross-border service availability, and digital-first service design. We prioritize wallets that are already live and serving citizens over those that are still in development, as real-world government service experience is irreplaceable.

Belgium leads with the broadest range of government services integrated into MyGov.be since its May 2024 launch. The itsme platform's 7 million users (in a country of 11.5 million) demonstrates exceptional citizen adoption. France's FranceConnect ecosystem connects over 1,400 government services, giving France Identité the deepest government service integration by number of available services.

Poland's mObywatel stands out for its 20 million users, representing over half the Polish population. The app's focus on government document storage and presentation has made it indispensable for Polish citizens interacting with government services, police, and other official contexts. The Netherlands benefits from DigiD, the proven government authentication system used by millions of Dutch citizens, which provides a strong foundation for the NL-wallet's government service integration.

Future Government Service Developments

The Single Digital Gateway regulation requires all EU member states to make key government services available online and accessible to citizens from other member states. EUDI Wallets will be the primary authentication mechanism for this cross-border service access, making it possible for an Italian citizen to register a business in the Netherlands or file taxes in Germany using their IT-Wallet.

Proactive government services are an emerging concept where governments use wallet data to automatically offer eligible services to citizens. Instead of requiring citizens to discover and apply for benefits, the government could notify them through their wallet that they are eligible for specific programs. This shift from citizen-initiated to government-initiated services could significantly improve benefit take-up rates.

Digital voting and democratic participation through EUDI Wallets is being cautiously explored. While full electronic voting raises significant security and audit concerns, EUDI Wallets could streamline voter registration, enable digital petition signing, and facilitate participation in public consultations. Estonia's experience with e-voting provides valuable lessons for other EU countries considering this path.